Warranty information

Advanced Digital Research AG's warranty service terms are only applicable to consumers who purchase our products through legal sales channels. It does not apply to those who transfer Advanced Digital Research AG products through second-hand resale.

The warranty period of Advanced Digital Research AG products starts from the date of shipment. You need to present the original proof of purchase (such as a unified invoice) to enjoy this warranty service. If you cannot present the original proof of purchase, it will be determined by Advanced Digital Research AG based on the product serial number.

The warranty period is based on the product label. For customized products, it is one year from the date of shipment.

The scope of application of this warranty does not include product damage caused by unnatural external factors, and Advanced Digital Research AG is not responsible for the data in stored products. If the following conditions occur, the product will not be eligible for Advanced Digital Research AG warranty terms:

• Failure due to factors other than improper installation or improper operation of the product itself. [Note 1]
• When the product has been repaired or disassembled by technicians not authorized by the company.
  Product damage caused by force majeure disasters such as natural disasters, floods, earthquakes, etc.
• When the product label or serial number does not match, is damaged, lost, unclear, or has a damaged appearance.
• Products purchased through distribution channels not authorized by Sam Win International.

[Note 1] Consumer products are not suitable for equipment that is used continuously for a long time, such as the following usage scenarios or devices:

• Video, security monitoring, network monitoring and other devices.
• Car recording device.
• Loop writing or video playback device.
• Medical and military specific devices.
• Devices that continuously record data without interruption, such as servers, etc.
  
• Applications that require a large amount of product life (TBW), such as mining machines and virtual currency operations.
  
• For other uses and situations beyond normal use, Advanced Digital Research AG will judge based on actual conditions.

øFor the operating purposes listed above, the warranty period will not be applicable, so this warranty service cannot be provided.

(1) Fill in the repair information through the Sanwen official website [Repair Service], and return the product to the Sam Win International Customer Service Center in accordance with the relevant repair procedures.

(2) You can contact the relevant business to return the product to the Sam Win International Customer Service Center and handle product after-sales service in accordance with the warranty terms. Before returning the product, please confirm the warranty terms with the relevant business.



Customer Service

Address: 4th Floor, No. 21, Lane 50, Section 3, Nangang Road, Nangang District, Taipei City 115

Tel: 02-77221799

Fax: 02-7722-2580

Email: info@3ausb.com

During the warranty period, if there is a failure caused by the manufacturing process or raw materials under normal environmental use, Advanced Digital Research AG will be responsible for repairing or replacing products of the same level. Consumers do not need to bear the labor costs and parts replacement caused by repairs. cost of.

※The above scope of application does not include damage to the product caused by unnatural external factors.

(1) This warranty does not apply to the rescue or backup of data stored in Advanced Digital Research AG. For products with storage function, please back up the original data in the product before sending it for repair. Advanced Digital Research AG does not guarantee that the integrity of the data can still be maintained during the repair process, and is not responsible for defects, damage or data loss caused by any factors during the repair (including transportation) process.

(2) Regardless of exchange or refund, the products and accessories sent for repair will become the property of Advanced Digital Research AG. Advanced Digital Research AG will pay the return freight for repairs completed or replacement products.

(3) The product only provides warranty service in the original place of purchase. Please contact the local agent/dealer to provide local warranty service. You cannot enjoy warranty service across borders. This may vary due to factors such as service methods, processes or response times in each region. After receiving the repair product from you, if the authorized service center detects that your repair product needs to be repaired or replaced, the parts to be replaced will depend on the local stock availability and may not be able to replace the same parts as the ones that left the factory. For parts and components, the service center will proactively inform you of the possible completion time of the repaired product. Consumers are responsible for the insurance and shipping costs of returning the product. Products shipped to a repair location must be properly packaged to avoid damage during shipping.

(4) Product maintenance involves repairing or replacing products of the same grade, so the repaired product may not be the original one sent for repair.

(5) Due to the continuous advancement of technology, products are replaced rapidly. If the product is discontinued or the original factory no longer maintains it, Advanced Digital Research AG will replace it with a "substitute" of the same grade.

(6) For new products, high-quality products, or substitute Sanstable products with similar functions that are replaced due to this warranty service, the warranty period shall be based on the remaining period of the repaired product.

(7) In order to continuously improve product quality and performance, Advanced Digital Research AG reserves the right to change product appearance, content or specifications without prior notice.

(8) If the product does not meet the free warranty scope, the customer must pay testing fees and product maintenance service fees. The charging standards will be based on the standards set by Advanced Digital Research AG.

The above are the complete warranty terms of Advanced Digital Research AG products. This term covers all other oral or written warranties. In addition to the product warranty stated above, Advanced Digital Research AG will not provide other warranties not stated in this statement. To the extent permitted by law, any implied product warranty or special purpose will be disclaimed and will not be unlawfully warranted. Any warranty conditions, whether express or implied, will be valid only during the aforementioned warranty period. If the laws of a specific country and region have a maximum time limit on the product warranty period, Advanced Digital Research AG will provide technical support and warranty services to local consumers to the maximum extent permitted by the laws of that specific country and region. If the laws of a specific country or region do not allow the exclusion of implied warranty liability, Advanced Digital Research AG will only recognize that the implied warranty liability is valid within the warranty period expressed by Advanced Digital Research AG in that specific country or region.

Advanced Digital Research AG is only responsible for the maintenance and testing of our products and does not provide rescue or backup services for data stored in the products. The company is not responsible for any loss of data stored in the company's products due to any factors. Advanced Digital Research AG is not responsible for any defective or damaged products or loss of data due to any factors during transportation for repair. It is recommended that you back up all data stored in our products before sending them for repair and delete them from the products you are sending for repair.

To the maximum extent permitted by applicable law, Advanced Digital Research AG shall not be liable for any loss of profits, expected cost losses, loss of data, or other indirect, incidental or consequential losses or damages arising out of or related to the use of our products. Liability.

Advanced Digital Research AG's products are not designed for high-safety purposes. The company does not recommend that you use our products in life support equipment or other equipment that may cause personal injury or death due to product defects or malfunctions, including but not limited to Medical or related equipment, military or related equipment, aircraft, traffic control equipment, disaster prevention systems, combustion control systems, nuclear energy equipment. If our products are used in such applications, our company will not be responsible for any personal injury or loss arising from this application.

Thank you for purchasing Advanced Digital Research AG products. Please read this warranty terms and related matters carefully before use. If there are ICs and gold fingers on the product, please try to minimize contact when taking it out to avoid damage to the product due to static electricity or poor contact due to gold finger contamination. If you have any technical or compatibility issues during installation or after use, you can contact Advanced Digital Research AG at the bottom of the official website to contact us, or you can leave a message to the customer service staff in the maintenance service on this website. For the latest product information needs of Advanced Digital Research AG, you can search on this website at any time or directly contact related business.